Cream of the Crop

Communication, PR and tritones.

17.8.09

What Real PR HR Managers Really Want from New PR Hires

via Michael Tangeman



ipr_2009_Digital_Readiness_Sorry, but couldn’t resist a new headline take on my previous post on What Real Journalists Really Want from Public Relations, but “this just in” …

The 2009 Digital Readiness Report: Essential Online Public Relations and Marketing Skills, produced by social media newsroom-provider iPressroom, in collaboration with Trendstream, Korn/Ferry International and PRSA. (You can register and download it from the iPressroom site by clicking on the title, above, or directly from this site by clicking on the image, at left.)

The press release has been out since Aug. 10, while I just found out about it through MarketingVox, thanks to a Tweet today from @kathycabrera. The survey was conducted over a 6-week period this past Spring, through online questionnaires completed by a total of 278 public relations, marketing and HR professionals recruited by the sponsors.

Not a bad sample survey, though it’s not immediately clear if all survey respondents completed all of the questions — nor even how many questions there were — so one is not entirely certain if the percentages cited indicated percentages of the total survey population, or the respondents for each question. Not a minor consideration in gauging survey reliability.

That said, assuming the survey population is significantly representative, the results are interesting. According to a press release — not, pointedly, a “social media news release” — put out by the survey sponsors, among the key findings are:

• When searching for prospective new hires, social media communications skills are nearly as important as traditional media relations skills.

• Public relations leads marketing in the management and oversight of all social media communications channels within organizations.

• Marketing leads public relations in the management and oversight of bulk email communications and search engine optimization.

• Social networking, blogging and micro-blogging skills are the three most important social media communications skills for job candidates to have, according to public relations and marketing hiring decision makers; and,

• Most organizations are considering hiring social media specialists.

Of course, it’s in the interest of principal survey sponsor iPressroom to highlight these findings and I’d be much more comfortable with the published results if we knew actual numbers of respondents per each question asked.

Still, my “gut reaction” is that it all makes sense — PR old-timers already have the traditional media relations and account management skills; what many agencies are lacking is social media-savvy younger account execs to foster and bring up through the ranks as the media landscape continues to change.

Certainly worth a read-through and sharing!

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9.7.09

Spin is Dead

 
 

via The Lost Jacket by Stuart Foster on 7/9/09

gob pennies sm Spin is Dead

Stop spinning. It gives everyone a headache. If you don’t actually say what you mean, why are you saying it? We too often say what people want us to say in order to fit into their specific definitions of what they want. This isn’t effective any longer. You can blame social media, Alberto Gonzalez, or Bill Clinton for its demise.

Spin is no longer an effective method of calming and dissuading an angry mob of empowered users to rip your company apart in the press, their forums and to anyone else they can possibly tell about your misdeeds. The mere premise of misleading the public can whip the online community into a frenzy.

Accountability is now the code of conduct. You are far better off exposing your error, fallibility and admitting when you are wrong. The public loves a great apology, especially if it is heart felt and extremely candid/honest.

How can you effectively ready your company, agency or client for change?

1. Stop internal spinning. There is absolutely no reason for this. Why conceal that you haven’t done a great job from your boss? It’s going to come out eventually and could possibly be worse. Or better yet? Don’t screw up in the first place.

2. Engage people on multiple levels. Don’t stick to one channel for an apology, explanation or break down of the crisis. Take it to all channels and make sure people are informed about the situation.

3. Be pro-actively honest. The press hasn’t gotten wind of a potentially damaging story? Awesome, lets hide it and cover it up? Wrong. If you push the story out first you will have a distinct advantage. You can now position the story so that it leaves no room for misinterpretation.

Spin Doctors are so 90’s. Join the 21st century already.

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8.7.09

How Community Arts Organizations Are Using Social Media

 
 

via Mashable! by Emily Goligoski on 7/8/09

arts imageEmily Goligoski works with Federated Media’s strategic programs group and hosts a video interview series with female entrepreneurs for the Bay Area organization Women 2.0. She blogs about arts and culture in San Francisco, and you can follow her on Twitter.

As more diverse organizations dive into web marketing, for-profit organizations can learn well from their indie counterparts about experimentation and innovation online. A few notable community and arts groups have been inventive in their use of social media and truly collaborative in their outreach in ways that even the most seasoned corporate marketer can appreciate.

Among the arts and community organizations using social media thoughtfully and in big ways (which aren’t necessarily representative of their limited budgets) are independent artists and companies in photography, film, modern art, radio and craft. They’ve capitalized on the audiovisual nature of the Web to showcase the storytelling and community-building aspects of their work, and the results are worth a pass-along.


Photography


In part because of the costs associated with publishing glossy books and magazines, photography communities seem to have taken to online content sharing and promotion in greater volume than many performing arts and regionally-focused organizations. Not being limited by physical page size and printing timelines allows the creators of documentary photo sites to highlight contributor work in more timely and artistic ways, as both Vewd and Blueeyes Magazine demonstrate.

vewd image

Compared to print collateral, gallery owners and crowdsourced photography publishers say they find that creating a cohesive public presence is simple when the images they present are complimentary across Flickr, their homepages, and the thumbnail versions of logos they use to identify themselves across communities. For users, being able to spend as much time as they like poring over work on sites like the still photography and multimedia showcase MediaStorm is a better professional and amateur photography viewing experience than having museum crowds push them along.

When it comes to fresh content being shared in myriad ways, contemporary online photo publisher Flak Photo has made a model of itself. Sure, it has a six day a week photo newsletter down pat, in addition to Twitter (@flakphoto) and Facebook integration, but the distinguishing factor of Andy Adams’ site is the number of opportunities it offers photographers to promote their work. Photography book reviews, sponsorships and ads, features that are co-promotional for the site and the photographers, and email submissions create a truly community-oriented site for curators, editors and photo fans.

Adams, who schedules, promotes, and publishes Flak Photo from his Wisconsin apartment, said the major benefit of forums and Facebook has been the international dialogue they inspire about the work he features. But they also make creating and distributing photography-related content more cost effective than ever before. “In trying to create something that is entirely in the form of the web, not tied to an event or a physical space, I’ve found that success has been influenced by larger monitor resolutions and high speed Internet connections as much an anything else,” Adams said.

slideluck potshow image

Another photography-driven initiative, the non-profit Slideluck Potshow, has cast a similarly wide social net in their Ning network and offline event-based endeavors. In setting up community photography nights to encourage visual appreciation and arts education, they use blog content from organizers around the world, extensive photosharing, and myriad posts on local events sites to get the word out. The result is a global programming series that’s become the most well known group gathering since the Hungry for Obama dinners.


Film


One of the independent film initiatives that’s helped put crowdsourced content on the map, IndieGoGo has used myriad approaches to introduce their resources, including event-based word of mouth and a filmmaker-oriented Facebook app. In convincing producers and project coordinators to use the site as a catalyst for fundraising, the bi-coastal team of three founders created graphical navigation elements and an easily searchable film project index. The result is a set of customized tools that can be passed along across social networks to free directors and production teams up for filmmaking.

As for fine film lovers, those who expect their online hubs to be as carefully constructed as their favorite Kubrick do well by joining The Auteurs. The Palo Alto-based initiative encourages filmmakers and fans to wax poetic about their favorite techniques and themes, and the rotating web-based film festivals in the Cinematheque section serve as a great introduction to experimental work. The pay-per-view model has a broader selection base than many sites (including the internationally recognized Criterion Collection), but the portions that are most threatening from a time-suck perspective are the forums and critiques.

auteurs image

Beyond the startup set, The Museum of Modern Art’s film series’ diverse selections are accessible through trailers and interactive programming notes from curators on the MoMAMultimedia site. The Flash projects demonstrating printmaking and other artistic mediums are great, but the well-catalogued shorts and special exhibition videos are the most exemplary: their presentation in a clear, easy-to-use format has take-home value for e-retailers in particular.


Modern art


When Gray Area Foundation for the Arts opens its new gallery space for contemporary work in San Francisco’s Tenderloin (where it will be the first permanent space for art in the otherwise less-than-desirable neighborhood), it will already have gained awareness from hundreds of art lovers worldwide through its pre-launch messaging via Twitter, Flickr, Facebook, and partnerships with participating artists.

As part of what GAFFTA executive director Josette Melchor calls these “standard issue tactics” and virtual “cost of entry” for organizations looking to expand their visibility and networks, she will be using Vimeo and iTunes to syndicate video content that highlights exhibitions and participating artists. “As a new media arts organization, we’re excited about building collaborative and data-driven artworks that are directly informed and shaped by human data and activity,” she said. “By incorporating social media into our actual art projects, we will not only be telling a compelling real-time story, but we’re also working to make these projects pre-disposed to spread using the same platforms.”

walker image

Other upstart spaces can learn well from Minneapolis’ Walker Art Center, where the exhibits aren’t the only well-curated and organized offering available to the public. Visitors’ initial options upon visiting WalkerArt.org include “Connect,” “Join,” and “Blogs” (with content on design, education, new media initiatives, and visual and performing arts). They also publish art history and analysis podcasts on the museum’s iTunes U channel, and curators’ comments are available through the mobile system Art on Call.

While old and large organizations can be accused of not being the most innovative (you may be able to name a few), the Brooklyn Museum’s use of community-oriented tools is a great example for similarly large companies looking to provide a variety of multimedia options. Beyond engaging with photo and video content, users are encouraged to join the Brooklyn Museum Posse and explore the museum’s online collections. Comments read like college art theory class discussions, and aggregated blog posts about visits to the museum compliment podcasts and network options for friending and following the institution. The $20 annual “socially networked museum membership” 1stfans offers exclusive event invitations and access to artist-created content on the protected Twitter art feed (@1stfans). And the “Tag! You’re It!” introduction to applying keywords to images is a fun and useful introduction for first-time uploaders.


Radio


The culture show The Sound of Young America has gained traction and donations by finding low cost ways to promote “a radio show about things that are awesome” and secured a national syndication deal with Public Radio International in the process. What began with an interview show that Jesse Thorn produced in his college dorm room has grown into a set of MaximumFun.org forums, podcasts recorded at comedy festivals around the country, and a lighthearted blog. The burgeoning content network still maintains Thorn’s personality and authenticity (as evidenced by Tweets (@youngamerican) that were among the most introspective upon Michael Jackson’s death) in ways that many online self-promoters lose in building their brands.

wbez image

Given the financial bind that public broadcasting currently finds itself in with corporate sponsorships drying up, Chicago Public Radio hosted a social networking challenge where 20 people completed five web-based tasks, including uploading photos of themselves in WBEZ gear and tagging them “Fivetofive” on Flickr and creating station-themed haikus for Twitter, ending in a $5,000 donation from an anonymous donor. One of the participatory challenges included having podcast and radio listeners download the same dance song and show up en masse for a dance-off in the Chicago loop. Not your traditional pledge drive, no doubt.


Craft


In addition to hosting the annual craft conference “Summit of Awesome,” the DIY network Hello Craft makes educational and promotional resources available to independent makers. It invites handmade aficionados to contribute stories about inspiration and first sewing machine purchases to its weekly podcast. When it isn’t broadcasting, Hello Craft tweets about notable work in the crafting community along with the likes of embroidery guru @SublimeStitchn and handmade hub @Etsy.

hello craft image

The current economic situation has brought little in the way of positive news for non-profit and arts organizations, but the resourcefulness that several groups and sites have shown in spite of increasingly smaller marketing budgets provides a great example of creative resiliency. Some artists and executive directors say using social tools to promote their efforts is “second nature,” but their willingness to sample and invest time in such a variety of tools is promising for application developers and companies who can learn from them alike.


Reviews: Facebook, Flickr, Twitter, Vimeo

Tags: Arts, community, nonprofit, social media

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7.7.09

PR Profiling

 
 

via Richard Edelman - 6 A.M. by Edelman on 7/7/09

The Sunday New York Times article on public relations, titled “Spinning the Web; PR in Silicon Valley,” reinforces every stereotype about our industry and undermines our ability to make the case for our role as a serious advisor on both policy and communications. This story of a charming and immaculately connected publicist (disclosure: a former Zeno employee, a subsidiary of Daniel J. Edelman, Inc.) could just as easily been written in the late 90s dot-com boom, when technology PR boutiques were claiming to navigate the eco-system of venture capitalists, investment bankers, customers and media. This self-inflicted wound leads me to compile a few of the myths of the PR Profile, a more nuanced form of ethnic profiling:


First myth: the best PR campaigns are done without media of all sorts (omitting tech bloggers, tech journalists at mainstream media), in favor of discussions with influential people who will carry the day on Twitter or Facebook. The fact is smart PR people work at the intersection of social and mainstream media to create a continuing engagement with stakeholders—customers, employees, investors, regulators. An example is our firm’s work supporting GE’s efforts (healthymagination) to increase access to, and decrease the cost of, healthcare in the US.


Second myth: the job is all about relationships, with reporters, investors and celebrities. Not all of us look good, nor do we specialize in name-dropping. We forge connections through substance, not show, as a reliable partner to media and to opinion formers, as well as the public at large. For instance, we are helping Brita (client) encourage thousands of people to reduce their bottled water waste.


Third myth: we are now beyond PR and media relations, “we’re connecting people at the highest level, getting deals done.” I heard the same from a senior financial relations executive in the UK recently, who said he was adding more value than the investment bankers on deals. This overstatement leads to reactions such as Mike Arrington’s blast, “Smile, Dial, Name Drop, Pray,” in TechCrunch. PR people should allow others to take the credit, because we are consultants, not the decision makers.


Fourth myth: it is a distinct advantage to be an attractive female in PR. “That prejudice is something we all suffer through. When smart women interact with smart men, there is always a dynamic there,” said the publicist. Professional women in our industry should take particular umbrage at this conflation of PR with Soho night life.


Fifth myth: We do what the client asks, based on “gut” feel at the moment. In fact, the best PR programs are based on listening to the community, whether it’s public opinion research or on-line audits. We do not discriminate against reporters or bloggers because they are too tough; that’s what makes it PR, not advertising.


When I came into this business 32 years ago, my worst nightmare was to be presented as an empty-headed flack touting products without understanding, paid to drink with reporters in order to generate hits in the press. There are thousands of PR practitioners who work in an ethical and intelligent manner. This article missed the opportunity to present public relations as a vital profession at a time when reader attention is dispersed among media and ideas bubble up from the bottom.

Posted via email from Ben's posterous

6.7.09

“Right tool for the job” or “The medium is the message”


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“Right tool for the job” or “The medium is the message”


Yankee HandymanGiven the rapidly changing landscape of media and media relations these days, if there were one piece of accumulated knowledge I could pass on to young PR practitioners — or young journalists, for that matter — it would be something along the lines of what my father told me decades ago, likely on one of those Saturday mornings out in the work shed at the back of our home: “Use the right tool for the job.”


In my media relations work, I’ve come over time to translate such advice to mean that one should use the appropriate media platform for communicating your message or that of your client — whether it’s to journalists or bloggers, it doesn’t much matter. There’s always a most appropriate media platform for communicating to a specific community. Of course, long before I figured that one out, Marshall McLuhan said it so succinctly with the phrase “The medium is the message,” meaning of course that the medium used invariably influences how the message is perceived.


As a journalist, I worked across multiple media platforms, writing sometimes in the morning about breaking news in a very brief, wire-service format; and covering it later that day in a longer newspaper piece, or even weaving the same news into a magazine feature with a longer deadline. The platforms were all very different and took into account their readership. But the lesson was simple, you would never file a 350-word breaking news story to a magazine editor, nor would you submit a 3,500 feature-length piece for a wire service editor. Right tool for the job!


In media relations, one would never submit a lengthy press release to a TV news producer sending out a camera team for an enterprise shoot for the evening news. Nor, these days, would one send to a blogger a social media-averse news release, that is, one that is not link-rich, with multimedia options, easy drop quotes, graphic images, bookmarking and social network sharing capabilities. Right tool for the job!


Increasingly, one also needs to pay close attention to the preferences of media practitioners — not just bloggers, but journalists as well — as to how they expect to be contacted. If they say on their voice mail to NEVER call them with a story pitch, you proceed to do so at your peril — and the possible peril of your client’s story. Some say only to contact them via e-mail (though we all know everybody’s email is packed with spam these days); others say only to contact them through social media; others say NEVER to contact them via social media. In all of these cases, it’s imperative that you use the right media platform to communicate with your targeted journalist or blogger.


In the ever-changing media world we live ...

Posted via email from Ben's posterous

The 7 Elements of “Good” PR

I dig this.

 
 

via PR-Squared by TDefren on 7/6/09

IStock_000006381256XSmallOver this past weekend, dozens of people forwarded the NYTimes article on “PR in Silicon Valley” (and Arrington’s snarly response) to me in emails freighted with opinons and questions.

“Is this good PR? … Is this what you do? … Do you agree with Hammerling or Arrington? … This is bullshit! … This is awesome! … Would you have ignored the tech bloggers like the PR pro in this example? … Do you know Larry Ellison, too?”

First off, you should know that a deep and thoughtful response to this latest flap can be found on Brian Solis’s blog.  My own take is simplistic by comparison.

What is good PR?

  1. Good PR is telling the client what they need to hear instead of what they want to hear.  Good PR recognizes that the best “PR strategy” needs to be followed-up with the client’s good products/services or else it’s all a vain and wasted effort that harms everyone’s reputation.
  2. Good PR is not just about the over-glorified launch.  Good PR helps build and sustain a groundswell of brand support — incrementally changing consumer behaviors via a steady stream of relevant and candid communication to both “media” and “consumers.”
  3. Good PR celebrates the client’s customers in an inclusive, non-exploitive way.  And, good PR welcomes the input of “neutrals” and especially “critics,” and adapts strategy accordingly.
  4. Good PR is proactive in idea generation and responsive in a crisis.  Good PR finds the balance.
  5. Good PR is measurable.  (And yet also hard to measure, since most clients want to measure different things.)
  6. Good PR leverages pre-existing relationships with influential people — relationships built on trust and credibility earned over years of service.
  7. Good PR doesn’t need to know Larry Ellison or Kevin Rose or anyone in particular in the media, either.  Even though such relationships can come in handy, good PR almost always “gets ink” because a good story has been well-told to the right people.

These “7 Elements of Good PR” may seem simplistic and high-falutin’, yet they sum up 17 years’ worth of hard lessons in this industry.  PR is hard work, strategic work, underpromoted and infinitely interesting work —  hard to describe or appreciate until you’re in the trenches.

If you’ve been in these trenches — think carefully — what am I missing?

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